Shipping


How to Get Free Shipping

I've set it up so you can get free standard shipping for orders over $100. Shipping is about 15% of the cost of an item so this in essence saves you $15 up front. 

There are times when I'll have a specific sale that can include free shipping with other savings as well. If you sign up for emails you'll get the notice for those (and any other offers).  You can sign up by clicking on the red triangle in the upper right corner. 

Shipping speeds and pricing

It takes about 2-7 business days to create clothing, 5-10 days for goodie bags, and 2-5 business days for mugs. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

Most orders are shipped within 5 business days. More than a half are shipped within 3 business days or less. During holidays these times get longer, which is to be expected.

Do all items in orders always ship together?

Each item shipped may have different delivery times because products can be produced, packaged and shipped separately. I work with several different printing facilities for my products. 

Do items ship from the USA or Europe?

Orders that contain products available in Europe with an end-address in Europe are almost always fulfilled in Europe. But there are some cases where these orders are fulfilled in the US, like when a product is out of stock in Europe but available in the US.

Which shipping methods have tracking?

Express and standard shipping methods in the US will always have tracking.

Tracking may not be available for standard rate international shipping. 

    The most suitable and reliable carrier is chosen for your shipment, taking into account the shipping method that’s been selected and the end-address. You’ll see the specific carrier delivering the package in the order confirmation email.

    Orders marked express shipping will be prioritized during printing. 

    Express shipping may not be available for all destinations. Only the methods available for the particular address will show up at the checkout.

    Where can I find the tracking information for my orders?

    All tracking numbers can be found in the shipping notification emails sent to you as part of the order completion. I will also receive these notifications. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

    If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, please contact me at powerupstarlight@gmail.com.

    I do find sometimes it takes the full 24 hours for tracking to show up, and then it's a nice surprise that shipping has already started!

    Return Policy

    Please see details on my return policy here. Please don't just ship off a return to the address shown on your package as there are different options available that we can use. Find out more on the Returns page. 

    Are the packaging materials recyclable?

    The poly bags used in packaging are recyclable, biodegradable, 100% virgin polyethylene film, FDA and USDA compliant.

    Who pays the customs duties & taxes?

    Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by you.

    Orders to Canada generate an Int'l Economy Duties paid with tracking option (4-8 business days after fulfillment). This method can be useful for tracking packages so that they're less likely to get lost in the mail.

    What are delivery times?

    Delivery times by shipping option chosen are provided below. You can save money on shipping costs by choosing a longer delivery time. 

    USA  
    Standard 3-7 business days
    Express 1-3 business days
    International
    Standard 5-10 business days
    Express 1-3 business days

    More questions?

    Reach out here